ADRC Pricing Scheme

Free for all media evaluation and strict adherence to “ NO DATA NO CHARGE “ Policy

ADRC offer realistic and affordable pricing. There will be no hidden or unexpected cost under any circumstances as confirm quote will only be released to user after thorough evaluation on the media had been performed.

ADRC provides two different services plan to cater for the different needs of individual unique groups of users.

Emergency Recovery Service

Regardless of service plan engaged, Adroit Data Recovery Centre Malaysia adheres strictly to “No data, No charge” policy.

How does Adroit Data Recovery Centre Malaysia charge on their data recovery services?

When customers send in their media, our recovery engineer will conduct an evaluation or diagnosis on the damaged media and this is usually done on a first come first serve basis. This will normally be done within 2 working days upon recieving the media. If priority evaluation is required, we will put that particular task on top of our list and quotation will then be ready within 24 hours.

The price will be based on some of the variables listed below:

• Complexity and tediousness of media failure.
  
• Extent and degree of damage
  
• Based on above, the number of service hours estimated and calculated
  
• Hardware related (e.g. read-write head failure ) or logical damage (e.g due to virus or file system damage or corruption)
  
• Be it hardware related failure, the availability of parts and the cost involved when purchasing such parts
  
• Type of operating system. (OS) (e.g. Windows, Unix, Mac, Linux, Novell…. etc.)
  
• Type of media be it 3.5” desktop hard disk (IDE or SCSI) or 2.5” laptop hard disk, flash memory card or USB, CD-R or DVD-R etc.
  
• Types of RAID array and its configuration whether RAID 0, RAID 1, RAID 3, RAID 5 or multiple level RAID, e.g 0 + 5. 5 + 1…….etc
  
• Number of disks in the raid array and total number of disks that failed
  
• Size, types of configuration and platform or operating system of these storage server system, whether it be a multi-disk RAID array system, SAN, NAS or other multi-disk server system.
  

Upon completion on evaluation within the 48 hours time frame, user will receive our quotation for recovery via email, user will then decide to proceed or otherwise. Once we get user’s explicit approval to proceed and subsequently fail to recover the needed data, there will absolutely be no charge.

A cancellation fee of RM150.00 will be imposed if user decided not to proceed with the job on receiving our quotaion after evaluation had been done. Please note cancellation fee does not equate evaluation fee.

Cancellation fee versus Evaluation fee

People have asked, “Why is there cancellation fee since ADRC has No Data No Charge policy? Is this evaluation fee 'disguised' in the form of cancellation fee?“

Absolutely NOT.

Let's see the difference between ‘evaluation fee’ and ‘cancellation fee’.

Evaluation fee is a one time fee that is payable to the data recovery company regardless if data is recoverable or not and this fee is usually payable up-front when you hand in the media before the evaluation or diagnosis is done. Charging evaluation fee is practiced by some data recovery companies and it usually amounts to hundreds of Ringgit.

Cancellation fee applies only when the client, upon receiving our quotation after evaluation or diagnosis has been done, decides to cancel and not to proceed with the recovery job.

If client decides to go-ahead with the recovery task and data is unrecoverable due to severe media damage, “No data No charge” policy stands and you don’t have to pay a cent, even though hours or even days of man-power or other resources had been scheduled and consumed in the recovery processes.

If we cannot recover your lost data, you don’t pay us at all.

The idea of charging a symbolic cancellation fee is to refrain those who are not genuine in pursuing a data recovery process with us. We realise the best way is to charge a small amount in terms of cancellation fee. Moreover, this cancellation fee is made known to all clients before they send in their media for evaluation.

To summarise, see the table below and compare the sharp differences between cancellation fee and evaluation fee :